What payment methods do you accept?
We Currently Accept Credit Card which include : Visa,Mastercards
Where are you Located ?
We are located in Shenzhen, China.
How Long does it take for me to receive my order
We have a shipping duration of 7-14 days worldwide
Do you accept returns or exchanges?
We Accept Returns and exchanges in cases of faulty gadgets.
Do you have warranty on your products ?
Yes, We have a 6 months warranty policy for all our products
What else will a slightly used phone come with?
Slightly used phones will come with their box and accessories. (standard brand packaging).
Can I pay on arrival?
Our company does not allow payment on arrival.
What should I do when my product gets damaged on the way?
If the package gets damaged along the way, contact our sales representative immediately and report damaged goods to the shipping company (In most cases, the shipping company will compensate for the damage).
How can I be your agent?
Don't hesitate to contact us for more details on how to be our agent.
What are the benefits of being your agent?
We offer a 30% profit share on every product our agent sells; our agents also get an internal price for their gadgets (valid for only three times per year).
Which products do you have?
We offer a wide range of products, including (iPhones, Samsung, Oneplus, Huawei, iPads, Tabs, Macbooks, windows laptops, and other accessories).
I’m selling my product, and you have received it. Why is it taking long for me to get paid?
Once we have received the product you are selling to us, we need 48Hrs upon receiving it to check the product you have sent to us.
How do I do a swap and top for my old gadget?
You send us your old gadget via SF; after checking, we will confirm the final amount you need to top up for a new product. (The new gadget will be sent after the top-up has been paid).
Can you help me sell my old gadget?ion
Yes, we can help you sell your old gadget at a normal selling price. The company will take about 200-300RMB (NOTE: The customer needs to send us the gadget they are selling to our address).
Do you offer discounts?
Yes, we do offer discounts on products that are not on special offer.
Who do I contact If I'm having issues with a product?
Please do contact any of our Wechat accounts or our site.
Do you help install software?
Yes, we help install the software (free for customers who have bought from us).
Do you offer insurance for international shipping?
The company is not responsible for any lost goods, shipping fees, or insurance.
How long should I pay for an instalment?
The company gives one month period for installments.
What If I do not finish my instalment in one month? Do you still keep my product?
After one month, the product will be sold, and the customer has to wait for new stock to arrive.
Do I still have a warranty if I leave China?
Yes, the customer who buys before they leave China also gets a warranty, provided that the customer pays the shipping fee to send it back to China.
I want to get a USA version iPhone; I want it to have an Official Apple warranty in China
The US version of the iPhone only has a warranty in the USA.
Can I use the US iPhone 14 series eSim in China or any country?
The eSim feature only works in the USA.
I'm into software or gaming; which laptop do you recommend?
We recommend a windows laptop. Lenovo/HP/Asus.
I want an iPhone with 100% battery. Can I get a discount?
I'm sorry that we don't offer a discount for iPhones with 100% battery.
I’m outside of china; which payment methods can I use?
You can use Alibaba/Alipay/Western union/Bank transfer.
Why don’t you have Brand New older versions of iPhones (iPhone 6 to xs max)?
Apple is no longer making the older models anymore.
For Brand New products, which year do you have
We have from at least two years back.